We Are Here To Support Your Event In Person
Running an event is stressful enough without having to worry about technology or user problems.
Let us take that stress away with our premium event onsite services.
Let Us Worry About Your Technology Users
We arrive at your event with our fully trained platform staff to help your attendees and exhibitors with any difficulties they are experiencing.
Visible & Friendly Staff
Unlike other software platforms who leave you to solve your technology challenges, we are alongside you in your event.
- All staff are fully trained and insured
- Our staff arrive in Just Attend branded uniform so they're easy to find
- We work with you ahead of the event so we are prepared
- We solve technology problems onsite instantly
Dedicated Event Support
We assign a dedicated event manager to your event to be your main point of contact on the lead up to and throughout your entire event.
- Your event manager will be with you from the very beginning
- We take the time to understand your event and its goals
- Direct lines of communication without call centers
- Always on hand to help you get the answers you need
included with every paid plan
Event Onsite Support
We attend your event and setup a dedicated support desk for your exhibitors and attendees.
- Technical staff available onsite to guide people
- Dedicated troubleshooting station that's clearly visible
- Backed up with direct communication with Just Attend HQ
- Offload the stress of end user technology problems to us
From $900 per day including expenses
Available Worldwide
We can provide our premium onsite event support services wherever your event may be.
- Global coverage for onsite event support
- Priority technical support during your event operational hours
- Direct phone support without call center
- Money back guarantee should things go wrong
Why Choose Just Attend For Your Event Ticketing
You Keep Your Ticket Revenue
Integration with your Stripe account means that you keep all your ticket revenue upfront.
Cheaper Than Other Platforms
Just Attend is cheaper than other platforms offering this service and offers more value for money than any other.
Onsite & Remote Badging
We offer onsite badge printing and postal services for your event, making Just Attend a true end to end registration platform.
Integrated Invoicing & Accounting
Generate invoices for attendees, handle full or partial refunds, and intergrate with your accounting software.
Discounts & Loyalty Schemes
Offer discounts with promotional coupons and automatic loyalty discounts based on previous attendances.
Multiple Tickets
Create multiple tickets with access restrictions based on event day, sessions, and attendee type.
Frequently Asked Questions
Our software and platform is very reliable and issues during events whereby the platform is at fault are extremely rare. In fact to date, we have never suffered from a platform malfunction during an event.
The most common problems attendees and exhibitors have at your event are problems logging in or the information they have printed on their badge is incorrect.
This is due to them not using the correct login credentials or haven’t completed their profile correctly themselves.
You can manage these issues yourself if you have the resources to do so.
Alternatively you can choose to purchase our premium event services where we take care of all this for you and act as your first line onsite support service point for any of these enquiries. Leaving you to concentrate on running your event.
Premium support includes one technical person onsite during your event (this includes set up day) per 500 attendees.
They will be 100% dedicated to your event and will assist with any queries or problems related to Just Attend.
They will arrive with their laptop, phone and Just Attend uniform as well as a tablecloth and banner to advertise the support center.
You will also be backed up with remote support during your event. Our developers and service operations department will be on hand for emergency support and will be monitoring the platform throughout your event ensuring that there is no impact.
Our standard rate is $900 per technician per day. This includes travel, accommodation, and sustenance whilst at your event for events in the UK and European Union.
For premium services in US and Canada the rate is $1,750 per technician, per day which also includes international travel and expenses.
For other countries, please contact us for a personalised quotation.
We will support your event for its duration. This means that if it starts at 7am and finishes at 10pm, we will be there throughout.
We are UK based, but we will ensure that support is available and online in your own local timezone, no matter what.
For events less than 2,000 attendees premium support is optional.
For events larger than 2,000 attendees we strongly believe that in order for your event to be successful, premium support should be purchased as a mandatory option.
If you believe you don’t need it, then you have the right to decline this when purchasing and signing a disclaimer.
